Contact Us

SECTION 01

Questions About an Existing Order

Include the order number and the email address used at checkout when asking about an existing purchase. Tell us whether the question concerns preparation, payment, tracking, delivery, cancellation, or after-sales service.

If several tools or parcels are involved, identify the relevant item and tracking reference. This helps us locate the correct records and reduces follow-up questions. Do not include your account password or complete payment-card details.

SECTION 02

Product Questions

Veltranogo™ offers hand tools, electrician pliers, screwdrivers and bits, laser measuring equipment, tape measures, garden pruners, powered screwdrivers, glue guns, and home-maintenance accessories.

For selection help, tell us the model you are considering, intended task, required size, and any relevant compatibility requirements. Questions about voltage, charging, bit profiles, measurement range, included accessories, or safety ratings are best clarified before ordering. A general product name should not be treated as proof of a particular certification.

SECTION 03

Problems With Your Order

If the delivery is damaged, defective, incomplete, incorrect, or materially different from its description, contact us promptly. Helpful information includes:

• Your order number and affected product.
• A concise description of the problem.
• Clear photographs or video where useful.
• The outer packaging and shipping label for transit-related damage.

Stop using an unsafe tool and retain its accessories and packaging while we review the case. Minor cosmetic differences can occur, but a functional fault, incorrect specification, or missing part will be assessed on its merits. We will explain the appropriate next steps after review.

SECTION 04

Before Returning an Item

Contact us before sending any merchandise back. Our registered business address is not necessarily a returns warehouse, and mailing a parcel there without instructions may delay or prevent processing.

Once a return request is approved, support supplies the correct destination and packing instructions. For batteries, sharp components, or damaged electrical products, describe the condition first so we can advise on suitable handling. See the Return & Refund Policy for the complete conditions.

SECTION 05

Customer Service

Customer-service hours are 8:00 AM–10:00 PM daily. Email service@veltranogo.com or call +86 177-9981-1807.

Some matters require investigation with a carrier, bank, fulfillment partner, or return facility before a final answer is available. Including accurate order information and relevant evidence helps us direct the inquiry and review the available options.