FAQ

Hangzhou Qianmei Technology Co., Ltd. operates Veltranogo™ and this online store. Li Xing is the legal representative. The company is registered in Hangzhou, Zhejiang Province, China, and its complete business and support details are listed below.

Our catalogue includes garden pruners, electrician pliers, screwdriver and bit sets, measuring tools, cordless screwdrivers, glue guns, pickup tools, drain-cleaning sets, hex keys, utility knives, and repair accessories. The exact model and included contents are specified on each listing.

Product photos illustrate the listed item, but lighting and screen settings can alter apparent color or surface finish. Check the written model, dimensions, and package contents as well as the images. Contact us if the received item materially differs from its description.

A minor cosmetic difference does not automatically mean a tool is defective. Incorrect specifications, missing parts, a functional fault, or an unsafe condition deserve separate review. Send support clear evidence and the order reference so the actual issue can be assessed.

We bring together practical tools for home repairs, DIY, measurement, garden care, and maintenance. Selection should be based on the task and model specifications. A product's appearance or marketing name does not establish suitability for every application.

Start with the job, then compare sizes, compatible materials, bit profiles, measurement range, power requirements, and supplied accessories. Follow the manual and verify relevant safety ratings. Ask us before purchase if the information needed for your task is unclear.

Processing is normally 2–4 business days after payment confirmation. During holidays, promotions, or unusually busy periods, it can take up to 5 business days. This preparation time is separate from the carrier's transit period.

For supported U.S. addresses, normal standard transit is 10–15 business days after dispatch. Arrival dates are estimates and can be affected by destination, carrier conditions, weather, or transport disruption. Review the full Shipping Policy when planning a time-sensitive purchase.

Checkout shows the methods and charges available for your address before you pay. Charges can vary by destination, parcel size or weight, inventory location, and service. Review the final total rather than assume a universal free-shipping offer.

Stock may be sent from our facilities or designated fulfillment partners according to availability and destination. A parcel's origin can differ from our registered business address. The registered address is not automatically a warehouse or return facility.

We normally email shipment information once the order is dispatched and tracking is available. Initial scans or transfers between carrier networks can take time to appear. Check the checkout email and spam folder if a shipment notice seems missing.

Email service@veltranogo.com with the order number and tracking reference. We will review the available information and, where appropriate, request details from the relevant provider. A short scan gap can occur during transit, but a prolonged delay should be investigated.

Check the delivery area, mailbox, household members, building reception, and any carrier photo or notice. Ask nearby neighbors where appropriate. If it remains missing, contact support for review; a delivered status does not automatically close the case.

Contact us immediately. We try to help before fulfillment begins, but changes are not guaranteed once processing, packing, or dispatch has started. There is no cancellation fee for a successfully canceled order before fulfillment. Mandatory legal remedies remain available.

Request an eligible preference return within 30 calendar days of confirmed delivery. The item must satisfy the conditions in our Return & Refund Policy. This standard period does not remove rights for defective or misdescribed goods that cannot legally be limited.

Email service@veltranogo.com with the order number, affected item, reason, and any relevant photos or video. Wait for approval and packing instructions before mailing the tool. Keep supplied accessories and order records while the request is reviewed.

Support will provide the appropriate destination after reviewing and approving the request. Do not automatically send merchandise to the registered company address. Batteries, sharp components, or damaged powered tools may require specific handling instructions before shipment.

For a preference return, the customer generally pays postage and original shipping charges are generally not refunded. For a confirmed error attributable to us, we arrange an appropriate remedy without extra costs caused by that error. Approved returns carry no restocking fee.

We normally initiate the eligible refund within 5–10 business days after the approved return is received and inspected. Funds normally go to the original payment method. Your financial institution may need additional time to post the credit.

Report it promptly, preferably within 7 calendar days, with your order reference and clear evidence. Stop using an unsafe tool. We will review the issue and arrange an appropriate solution for a confirmed error attributable to us. The requested reporting period does not remove mandatory rights.